Careers

Jr. Technical Support

职位概要 Job Summary

Provide technical assistance, testing and training by performing the following duties.

主要职责 （基本功能）Principal Responsibilities: (Essential Functions)

• Dynamics AX 2012 Maintenance and Support
  Dynamics AX 2012 维护与支持
• Gather information and seek guidance from clients in order to develop documentation that is accurate, complete, unambiguous and as concise as possible
  通过从客户收集来的信息和指导编写准确，全面，明确并且简洁的开发文档
• Work closely with developers and designers to create related test cases to ensure the system accurately meet business requirements
  与开发人员和设计人员密切合作,建立相关的测试用例,确保系统准确地满足业务需求
• Propose more user-friendly and practical functions by collecting feedback from clients and internal teams
  提出更具用户友好性和实用功能通过收集来自客户的反馈和内部团队
• Provide recommendations to improve processes
  提供建议改善流程
• Make project plan and be able to meet project deadlines
  制定项目计划并能够在项目的期限内完成
• Quality Assurance and Testing
  品质保证和测试
• Post-live training and support
  上线后的培训和支持
• 其他任务
  Other Duties
• 执行上级分配的与软件相关的任务和特殊项目
  Implement special projects and duties relating to software as directed by managers
• 作为公司内部职员，对管理层提出工作相关的意见建议
  As an employee of the company, provide suggestions and opinions to the management level of the company
• 酌情参予相关活动（资源现场，客户培训等）
  Participate in related events, as appropriate (resource on-site, client training, etc.)

工作要求 Job Requirements

技能Skills

• Experience with any Object-Oriented Programming languages such as Java, C++, C#
  有面向对象开发经验，例如Java, C++, C#
• Knowledge of Microsoft .Net Framework, Microsoft Visual Studio 2008
  熟悉.Net框架，Microsoft Visual Studio 2008
• Knowledge of relational databases such as Microsoft SQL Server, Oracle
  掌握至少一门数据库的使用，如Microsoft SQL Server, Oracle
• Ability to evaluate and interpret end user information requirements, and to make appropriate solutions
  有评估和理解分析用户的需求信息能力，并制定相应的系统或程序作为解决方案
• Must have strong troubleshooting skills, able to work independently to solve problems
  必须有很强的解决问题能力，可以独自工作
• Able to promptly answer support related email, phone calls and other electronic Communications
  能积极的通过邮件，电话或者其他沟通给予技术支持
• Self-motivated, detail-oriented and organized
  自我激励，细节为导向并且有条理的
• Excellent communication, interpersonal, organizational, and presentation skills (oral and written)
  良好地沟通（口头和书面），人际交往，组织和表达能力
• Excellent English communication skill is a plus
  良好地英语沟通能力优先
• Ability to use MS office, Windows operating systems
  能使用MS office, Windows 系统

教育背景 Educational Background

• Bachelor degree or job experience providing similar skills
  学士或本科毕业或同等工作经验
• Software Engineering, Computer Science, MIS related majors
  软件工程，计算机，管理信息系统相关专业

经验 Experience

• Applicants with ERP program development experience
  有ERP开发项目经验优先

工作关系Working Relations

• 维持跨部门的关系，以解决客户的问题
  Maintain good relations across departments to resolve client problems
• 有效沟通与内部和外部客户的关系
  Effectively communicate with both internal and external clients
• 发展和沟通与主管的工作关系
  Develop communication and working relationship with Supervisor

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